Who we are
At Harmony Cleaners, we are committed to protecting your privacy and ensuring that your experience with our services is safe. This privacy policy explains how we collect, use, protect, and share the personal information you provide to us when using our website and our professional cleaning services.
By accessing and using our website, you agree to the practices described in this privacy policy. If you do not agree with any part of our policy, we recommend that you do not use our services.
Information We Collect
We collect personal information in a variety of ways when you interact with our website and use our services. This may include:
Contact information: Name, email address, phone number and postal address when you complete forms, quote requests or bookings.
Service details: Information relating to the type of cleaning you request, frequency, preferred times and features of the space to be cleaned.
Payment information: Data relating to payments for our services, such as credit card details, billing and other payment information processed through secure payment platforms.
Browsing data: We collect information about how you access and navigate our website, including IP addresses, browser type, operating system and the length of your visit.
Use of Information
The information we collect is used for the following purposes:
Providing and managing our services: To process cleaning requests, schedule appointments, contact you regarding your reservation, and perform tasks related to providing our services.
Improving our services: We analyze your experience on the website and use of our services to improve the quality, functionality, and personalization of our services.
Communications: To send you reservation confirmations, service reminders, updates, or important notifications related to your requests, as well as to respond to inquiries or provide customer support.
Payment processing: To process payments for services provided and manage them securely.
Marketing and promotions (if applicable): We will only send you marketing communications or promotions if you have opted to receive them. You can unsubscribe from these emails at any time.
Protection of Information
At Harmony Cleaners, we take reasonable steps to protect the security of the personal information we collect. We implement standard security procedures, including firewalls and encryption systems, to protect information during transmission and storage. However, you should keep in mind that no data transmission over the Internet is 100% secure, so we cannot guarantee absolute security.
Sharing and Disseminating Information
We promise not to sell, rent, or share your personal information with third parties outside of Harmony Cleaners, except in the following circumstances:
Service Providers: We may share your information with third-party service providers, such as payment gateways, to process payments and assist in providing our services. These providers are contractually bound to protect your information.
Legal Requirements: If necessary, we may disclose your information to comply with a legal obligation, legal process or governmental request.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and perform traffic analysis on the site. Cookies are small files that are stored on your device when you visit the site. You can set your browser to refuse cookies or notify you when they are sent, but please note that some features of the site may not function properly if you disable them.
Rights over Your Information
You have rights over your personal information, including:
Accessing your personal information: You can request a copy of the information we hold about you.
Correcting incorrect information: If your personal information is incorrect or incomplete, you can ask us to update it.
Deleting your information: You can request that we delete your personal information, except where we are required to retain it for legitimate business or legal reasons.
Opting out of marketing: You can opt out of receiving marketing communications at any time.
To exercise your rights, please contact us using the contact methods provided in the Contact Us section of our website
Links to External Sites
Our website may contain links to other websites that are not operated by Harmony Cleaners. We are not responsible for the content, privacy policies, or practices of these sites. We encourage you to review the privacy policies of any external website before providing your personal information.
Changes to this Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or the law. When we make material changes, we will notify you by email or by means of a prominent notice on our website. We encourage you to review this policy periodically to stay aware of any changes.
Contact
If you have any questions about this privacy policy or how we handle your personal information, please feel free to contact us:
Harmony Cleaners
Email: infoharmonycleaners@gmail.com
Phone: 0410-581-849
Address: Sydney, NSW, Australia
Thank you for trusting Harmony Cleaners. Your privacy is important to us and we are committed to protecting it at all times.